Support

For immediate questions regarding support please call our office directly at 727-572-7488. We are available anytime during business hours. For needs that don’t require immediate attention or are after hours please fill out our contact form and we will get back with you as soon as possible.

The staff at Web Offset is courteous and helpful from the front door to delivery. They know how to get the job done, and most importantly, they get it done correctly. "

Susan C.


FTP

FTP file transfer to Web Offset Printing is the preferred method of receiving print files. Your Customer Service Representative can assist you in setting up an FTP account if you don’t already have one.

Once your secure account is created, your Customer Service Representative will provide your account information to access Web Offset Printing’s FTP server. The FTP server address is ftp.weboffsetprint.com. Tested and approved FTP client software is found below.

Should the FTP server should be down, try connecting again in a few minutes and it should re-route through a backup server. If you are having difficulty connecting, please contact Web Offset Printing for assistance. Regardless of the ftp client used, the use of “Passive Mode”should NOT be selected.Web Offset Printing uses the latest firewall technology and has been configured to use “Active Mode” for FTP. The use of “Passive Mode” can cause file corruption, or simply “hang” the upload attempt.

FTP Client Software

Macintosh
Approved FTP clients are Fetch, CyberDuck, FileZilla. Other FTP Clients may be used, but Web Offset Printing cannot guarantee functionality or support.

Note: No FTP file uploads can be performed via any web browser in the Mac OS.

Windows - PC compatible running Windows XP or later.
Approved FTP clients are CyberDuck, and FileZilla. In addition to the clients, there is a “Network Places” method for Windows XP.

FTP Client Software Download and Help Documents
Fetch, Fetch Help
CyberDuck (Mac), CyberDuck (Windows), CyberDuck Help
FileZilla (Intel Mac), FileZilla (PowerPC), FileZilla (Windows), FileZilla Installation, FileZilla Usage
Internet Explorer 7 & Later FTP Procedure

Configuring “My Network Places”
Windows XP, Windows Vista, Windows 7

Tools

Help Articles

Design Guide